Terms & Conditions

This Privacy Policy describes how Citi Refund (“we,” “our,” or “us”) collects, uses, and protects your information when you visit or use our website located at www.citirefund.com (the “Website”).

1. Information We Collect

We may collect the following types of information:

a. Personal Information When you voluntarily provide it, we may collect:

* Name * Email address * Phone number *

Any information submitted through forms or contact requests

b. Usage Information

We may automatically collect limited non-identifying information such as:

* IP address * Browser type * Device type * Pages visited * Date and time of access

This information is used solely for website performance, analytics, and improvement.

2. Mobile Information

We do not share, sell, rent, or disclose mobile phone numbers or SMS consent information to third parties for marketing or promotional purposes.

Mobile information is used strictly for:

* Communication directly related to our services

* Transactional or service-related messages (when applicable)

3. How We Use Your Information

We may use collected information to:

* Provide and operate our services

* Communicate important updates

* Improve website functionality

* Maintain security and prevent fraud

4. Cookies and Tracking Technologies

We may use cookies or similar technologies to enhance user experience and analyze site traffic. You may disable cookies through your browser settings at any time.

5. Information Sharing

We do not sell or rent your personal information. We may only disclose information:

* When required by law

* To protect our rights or comply with legal obligations

No mobile information is shared with third parties under any circumstances.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access or disclosure.

7. Your Rights You may:

* Request access to your personal information

* Request corrections or deletion

* Opt out of communications at any time

Requests can be made by contacting us at: admin@citirefund.com

8. Third-Party Links

Our Website may contain links to external sites. We are not responsible for the privacy practices of those websites.

9. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have questions regarding this Privacy Policy, contact us at:

Citi Refund

admin@citirefund.com

www.citirefund.com

By accessing or using citirefund.com, you agree to be bound by these Terms of Service (“Terms”).

1. Use of the Website You agree to use this Website only for lawful purposes and in accordance with these Terms.

You may not:

* Violate any applicable laws or regulations

* Attempt to gain unauthorized access

* Disrupt or interfere with website functionality

* Use the Website for fraudulent or harmful purposes

2. Intellectual Property

All content on this Website, including text, graphics, logos, and software, is the property of Citi Refund and may not be copied, reproduced, or distributed without written permission.

3. User Submissions

If you submit information or content:

* You represent that it is accurate and lawful

* You grant us permission to use it solely for providing services

4. SMS or Communication Consent

By providing your phone number, you consent to receive communications related only to services you request.

* Message frequency may vary

* Standard message and data rates may apply

* You may opt out at any time by replying STOP

We do not share mobile information with third parties.

5. Disclaimer

The Website is provided “as is” without warranties of any kind, express or implied.

6. Limitation of Liability

To the fullest extent permitted by law, Citi Refund shall not be liable for any indirect, incidental, or consequential damages arising from use of the Website.

7. Termination

We reserve the right to suspend or terminate access for violations of these Terms.

8. Governing Law

These Terms shall be governed by the laws of the State of Illinois, without regard to conflict of law principles.

9. Changes to Terms

We may update these Terms at any time. Continued use of the Website constitutes acceptance of updated Terms

10. Contact Information

Citi Refund

admin@citirefund.com

citirefund.com

The $100 “Refer a Friend” incentive applies only to new customers you refer to a participating tax preparer. Customers who filed their taxes with the same preparer in a prior year do not qualify. Customers’ returns must meet certain qualifying criteria. Valid only at participating locations. See store for details.

The “Cash Advance” or “Prebate” program refers to a rebate of a portion of your tax preparation fee (up to $100). It is not an advance of your tax refund. Eligibility requirements apply. Valid only at participating locations. For a limited time only. See store for details.

The “RAL Alternative” program is an advance of a portion of your tax refund. The advance is secured by, and will be repaid out of, your tax refund, but is otherwise a non-recourse advance. Program is subject to application, approval, and other eligibility requirements. Advances are limited and available for a limited time only. Valid only at participating locations. See store for details. Offer not available in North Dakota or Nevada.